Chiara Longoni, Gil Appel & Stephanie Tully
The rapid spread of artificial intelligence has people wondering: Who’s most likely to embrace AI in their daily lives? Many assume it’s the tech-savvy—those who understand how AI works—who are most eager to adopt it.
Surprisingly, our new research, published in the Journal of Marketing, finds the opposite. People with less knowledge about AI are actually more open to using the technology. We call this difference in adoption propensity the “lower literacy-higher receptivity” link.
This link shows up across different groups, settings, and even countries. For instance, our analysis of data from market research company Ipsos spanning 27 countries reveals that people in nations with lower average AI literacy are more receptive toward AI adoption than those in nations with higher literacy.
Similarly, our survey of US undergraduate students finds that those with less understanding of AI are more likely to indicate using it for tasks like academic assignments.
The reason behind this link lies in how AI now performs tasks we once thought only humans could do. When AI creates a piece of art, writes a heartfelt response, or plays a musical instrument, it can feel almost magical—like it’s crossing into human territory.
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