By Robert R. Hoffman, Nadine Sarter, Matthew Johnson, John K. Hawley
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When automation is introduced, human operators must assume the additional tasks of monitoring and coordinating with the technology. When automation “takes over,” human operators – instead of having fewer things to do – have new things to do. Automation requires that operators be trained to high proficiency. Even the most well-intentioned systems trigger new problems, different kinds of problems, and unanticipated problems. Procurement processes for automated military technology could be improved by awareness of, and efforts to escape from, the mythical beliefs that surround military automation.
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